These Terms and Conditions govern your access to pickupservicedubai.com and your use of the pickup, transportation, loading, unloading, cargo, furniture, appliance, junk-removal, office-pickup, and truck-rental services offered by Pickup Service Dubai.
By requesting a quotation, confirming a booking, using our website, or allowing our team to begin work, you confirm that you have read, understood, and agreed to these Terms and Conditions.
These Terms are intended to operate subject to applicable UAE law. Nothing in these Terms excludes or limits any mandatory consumer right or legal obligation that cannot lawfully be excluded. UAE consumer-protection legislation prohibits contractual terms that harm consumers or attempt to exempt a provider from obligations imposed by law. Electronic bookings and communications may also have legal effect under the UAE framework for electronic transactions and technology-based trade.
For these Terms:
- “Pickup Service Dubai,” “we,” “our,” or “us” refers to the business operating pickupservicedubai.com.
- “Customer,” “you,” or “your” refers to the person or organisation requesting or receiving the service.
- “Items” or “goods” refers to anything presented for collection, loading, transportation, delivery, clearance, or removal.
- “Service” refers to any pickup, delivery, transportation, truck rental, loading, unloading, handling, or related assistance supplied by us.
Our Services
We may provide services including:
- Furniture pickup and delivery
- Appliance pickup and transportation
- Junk and unwanted-item collection
- Office furniture and equipment pickup
- Local cargo transportation
- Household and commercial item delivery
- Three-ton pickup truck rental with a driver
- Loading and unloading assistance
- Multi-stop collections and deliveries
- Same-day or scheduled pickup services
- Daily, weekly, monthly, or recurring transportation support
The exact service included in your booking will be described in the quotation, booking confirmation, invoice, WhatsApp conversation, email, or other written communication.
Unless expressly confirmed, our services do not include professional packing, electrical disconnection, plumbing work, gas disconnection, furniture installation, specialist lifting, storage, international shipping, customs clearance, certified waste disposal, secure document destruction, or insurance for undeclared high-value goods.
Quotations
A quotation is prepared using the information supplied by the customer, which may include:
- Item type and quantity
- Photographs or videos
- Dimensions and estimated weight
- Pickup and delivery addresses
- Travel distance
- Number of collection or delivery stops
- Floor numbers
- Lift availability
- Staircase and corridor access
- Parking and loading-zone availability
- Number of helpers required
- Dismantling or preparation requirements
- Waiting time
- Preferred pickup date and time
Quotations are based on the information available when they are issued. A quotation may be revised if:
- The actual load differs materially from the description or photographs.
- Additional items are added.
- The items are larger or heavier than stated.
- Additional helpers, vehicles, trips, or equipment are required.
- Access is more difficult than disclosed.
- The lift is unavailable or unsuitable.
- Long carrying distances or stairs are involved.
- Parking, community, security, or building restrictions cause delays.
- The pickup or destination changes.
- Additional waiting time, dismantling, packing, or handling is requested.
A quotation is not confirmed until we accept the booking and communicate the agreed price or pricing method.
Booking Confirmation
A booking may be confirmed through:
- Telephone
- Website enquiry form
- Written quotation
- Invoice
- Other written electronic communication
The customer must check all booking details before confirmation, including:
- Date and estimated arrival window
- Pickup address
- Delivery address
- Contact details
- Items to be transported
- Vehicle type
- Number of helpers
- Agreed price
- Payment method
- Services included and excluded
Submitting an enquiry does not guarantee vehicle or team availability. A booking becomes confirmed only when we expressly accept it and, where required, receive the requested deposit or advance payment.
4. Same-Day and Urgent Bookings
Same-day pickup is subject to:
- Vehicle availability
- Driver and helper availability
- Pickup location
- Delivery destination
- Traffic conditions
- Item size and quantity
- Building access
- Required permissions
- Time needed for loading and transportation
We will make reasonable efforts to meet an urgent schedule, but we do not guarantee immediate collection unless expressly confirmed in writing.
Arrival and Delivery Times
Pickup and delivery times are estimates unless we explicitly agree to a fixed time.
Delays may occur because of:
- Road traffic
- Accidents or road closures
- Vehicle problems
- Weather conditions
- Building-access restrictions
- Security procedures
- Customer delays
- Parking difficulties
- Government restrictions
- Events outside our reasonable control
We will take reasonable steps to communicate significant delays. The customer should not arrange critical appointments, flights, property handovers, or other time-sensitive commitments solely around an estimated arrival or delivery time.
Customer Responsibilities
The customer must:
- Provide complete and accurate booking information.
- Disclose the quantity, size, weight, nature, and condition of all items.
- Inform us about fragile, valuable, unusually shaped, or difficult-to-handle goods.
- Ensure that the pickup and delivery locations are safe and accessible.
- Arrange building, landlord, community, security, or management permission.
- Reserve lifts, loading bays, and parking where required.
- Ensure someone authorised is present at collection and delivery.
- Remove personal belongings from furniture, drawers, cabinets, appliances, and vehicles.
- Properly pack small, fragile, loose, or delicate items.
- Disconnect and prepare appliances before pickup.
- Identify items that require dismantling.
- Inform us about stairs, narrow doors, restricted lifts, or long carrying distances.
- Pay all agreed charges when due.
The customer is responsible for incorrect, incomplete, or misleading information that causes additional work, delay, loss, or expense.
Ownership and Authority
By making a booking, you confirm that:
- You own the items, or
- You have the owner’s permission to arrange their collection and transportation, and
- The items are not stolen, unlawfully possessed, or subject to a dispute that prevents their removal.
We may refuse to collect items when ownership or authority is unclear.
The customer is responsible for claims made by a property owner, landlord, tenant, employer, business, or third party concerning items collected on the customer’s instructions.
Access, Parking and Building Permissions
The customer must tell us about all access conditions before the booking, including:
- Floor numbers
- Lift dimensions and availability
- Staircase access
- Narrow corridors or entrances
- Restricted loading times
- Community permits
- Security registration
- Loading-bay reservations
- Paid parking
- Long distances between the vehicle and property
- Height, width, or weight restrictions
The customer is responsible for obtaining permits and approvals required by building management, security, communities, landlords, or authorities.
Parking fees, access charges, tolls, permits, fines caused by customer instructions, and additional waiting time may be charged to the customer where applicable.
Loading and Unloading
Loading or unloading assistance is included only when stated in the quotation or booking confirmation.
The number of helpers will be based on the information supplied by the customer. Additional labour charges may apply when:
- Items are heavier than disclosed.
- Additional items are presented.
- Stairs must be used.
- The carrying distance is unusually long.
- Large furniture requires dismantling.
- Specialist handling is needed.
- Loading takes longer than reasonably expected.
Our team may refuse to lift or move an item when doing so would create an unreasonable risk of injury, property damage, vehicle damage, or breach of safety requirements.
Packing and Preparation
Unless professional packing is expressly included, the customer is responsible for adequately preparing and packing items before collection.
Customers should:
- Use strong, properly sealed cartons.
- Protect fragile items with suitable padding.
- Label breakable goods clearly.
- Remove or secure loose shelves, drawers, cables, and fittings.
- Empty furniture and appliances.
- Defrost refrigerators and freezers.
- Drain washing machines and dishwashers.
- Secure appliance doors and hoses.
- Back up computers and electronic devices.
- Remove confidential files and personal information.
- Protect glass, mirrors, artwork, and delicate surfaces.
We are not responsible for loss or damage resulting from inadequate customer packing, undisclosed defects, normal wear, or an item’s inherent weakness, except where liability cannot legally be excluded.
Furniture and Appliance Preparation
Furniture that cannot safely pass through doors, corridors, lifts, or staircases may need to be dismantled.
Dismantling and reassembly are not included unless confirmed in advance.
Appliances should normally be:
- Switched off
- Emptied
- Defrosted
- Drained
- Disconnected from electricity, water, or gas
- Prepared for transportation
Electrical, plumbing, and gas disconnection should be completed by a suitably qualified person where required.
We may decline to move an appliance that remains connected or presents a safety risk.
Prohibited and Restricted Items
The following items must not be presented for standard collection without prior written approval:
- Illegal goods
- Stolen property
- Firearms or weapons
- Explosives
- Fireworks
- Fuel
- Flammable liquids
- Gas cylinders
- Hazardous chemicals
- Toxic materials
- Medical or biological waste
- Contaminated items
- Radioactive materials
- Perishable or temperature-sensitive goods
- Live animals
- Human remains
- Cash or negotiable instruments
- Jewellery or precious metals
- Passports and identity documents
- Highly confidential records
- Industrial machinery
- Oversized structures
- Items requiring specialist permits
- Goods exceeding the vehicle’s lawful capacity
We may inspect, reject, unload, isolate, or stop transporting any item that creates a legal, safety, environmental, or operational risk.
The customer remains responsible for losses, penalties, cleanup expenses, or claims caused by prohibited or undisclosed items.
Weight, Dimensions and Vehicle Capacity
The customer must provide reasonable estimates of item dimensions and weight.
We will not knowingly transport cargo above:
- The vehicle manufacturer’s limits
- Applicable road-safety limits
- Safe load height or width
- Safe securing capacity
The words “three-ton pickup” describe a vehicle category or service type and do not permit the customer to load goods above the specific vehicle’s lawful payload or safe operating limit.
A different vehicle, additional trip, or revised quotation may be required when the load exceeds the selected vehicle’s capacity.
Junk and Unwanted-Item Collection
The customer must accurately describe the items intended for removal.
Standard junk collection may include approved:
- Furniture
- Household clutter
- Office furniture
- Packaging materials
- Non-working appliances
- Bulky non-hazardous items
Standard collection does not automatically include:
- Hazardous waste
- Medical waste
- Chemicals
- Asbestos
- Gas cylinders
- Large construction waste
- Contaminated materials
- Regulated electronic waste
- Items requiring certified disposal
We may refuse items that cannot legally or safely be collected through the booked service.
The customer should not represent our service as licensed recycling, municipal waste disposal, or certified hazardous-waste handling unless that service has been expressly confirmed.
Pricing and Additional Charges
The customer agrees to pay:
- The confirmed service charge
- Any required deposit
- Approved additional labour charges
- Additional vehicle or trip charges
- Waiting-time charges
- Parking or access fees
- Toll charges where applicable
- Charges resulting from incorrect booking information
- Approved packing or protective-material costs
- Cancellation or rescheduling charges where applicable
Any significant additional charge will be explained where reasonably possible before the extra work is completed.
Prices may be quoted as fixed, hourly, daily, per trip, per vehicle, per load, or according to another agreed pricing method.
Contact Us
For questions about these Terms, quotations, bookings, complaints, or service requests, contact:
Pickup Service Dubai
Website: pickupservicedubai.com
Call or WhatsApp: +971 52 907 5781