Pickup Service Dubai respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit pickupservicedubai.com, request a quotation, book a pickup, contact us, or use our pickup and delivery services.
For this Privacy Policy, “Pickup Service Dubai” refers to the business operating pickupservicedubai.com.
1. Information We Collect
We may collect the following types of information:
Information You Provide
When you contact us, submit a quotation request, make a booking, or communicate with us through phone, email, WhatsApp, or a website form, we may collect:
- Your full name
- Phone number
- Email address
- Pickup and delivery addresses
- Preferred pickup date and time
- Details about the items being collected
- Photographs or videos of items that you voluntarily provide
- Access instructions, building details, or location information
- Messages, enquiries, feedback, and customer-support communications
- Information required to prepare a quotation or complete a service
Please avoid sending sensitive personal information that is not necessary for your pickup or delivery request.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- Internet Protocol address
- Browser and device type
- Operating system
- Pages visited and time spent on the website
- Referring website or search source
- Approximate location based on your IP address
- Cookie and website-usage information
2. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and quotation requests
- Arrange pickup and delivery services
- Confirm collection times and locations
- Recommend a suitable vehicle, team, or service
- Communicate with you regarding your booking
- Provide customer support
- Process complaints, cancellations, or service changes
- Improve our website, services, and customer experience
- Maintain operational, accounting, and service records
- Protect our website from fraud, spam, misuse, and security threats
- Comply with legal, regulatory, or government requirements
- Establish, exercise, or defend legal claims
We will not use your information for purposes that are incompatible with the reason it was originally collected unless permitted by applicable law.
3. Legal Basis for Processing
Depending on the circumstances, we may process your information because:
- You have provided your consent
- Processing is necessary to provide a requested quotation or service
- Processing is necessary to fulfil a booking or contractual obligation
- We must comply with a legal or regulatory obligation
- Processing is necessary to protect our rights or the rights of another person
- Processing supports a legitimate business interest permitted under applicable law
You may withdraw your consent where our processing relies on consent. Withdrawal will not affect processing that occurred before your request.
4. Quotations and Service Bookings
To prepare an accurate quotation, we may request information such as:
- The type, size, quantity, and condition of the items
- Pickup and delivery locations
- Floor numbers and lift availability
- Parking or building-access restrictions
- Whether loading, dismantling, packing, or additional labour is required
- Photographs or videos of the items
This information is used only to assess the service requirements, provide a quotation, schedule the appropriate resources, and complete the requested pickup or delivery.
5. WhatsApp, Phone and Email Communications
When you contact us through WhatsApp, telephone, or email, the relevant service provider may process information according to its own privacy policy.
We may keep records of communications when reasonably necessary to:
- Respond to your request
- Confirm booking details
- Resolve a complaint or dispute
- Maintain service and business records
- Protect against fraud or misuse
Do not send confidential documents, payment-card details, passwords, or unrelated sensitive information through WhatsApp, email, or website forms.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember user preferences
- Improve website speed and performance
- Understand how visitors use the website
- Measure the effectiveness of website pages or marketing campaigns
- Detect spam, fraud, or security threats
Some cookies are necessary for website operation. Where required, we will request permission before placing non-essential analytics or advertising cookies.
You may control or delete cookies through your browser settings. Blocking certain cookies may affect the functionality of some website features.
7. Analytics and Third-Party Tools
We may use third-party tools for website hosting, analytics, spam protection, maps, communication, or website performance. These providers may receive limited technical information required to deliver their services.
Examples may include:
- Website hosting providers
- WordPress and Elementor tools
- Website analytics providers
- Google Maps or location services
- WhatsApp or Meta services
- Email and telephone service providers
- Security, caching, and spam-prevention tools
The privacy practices of these third parties are governed by their own policies. We recommend reviewing those policies before using their services.
8. How We Share Information
We may share personal information only when reasonably necessary with:
- Drivers, helpers, and service team members assigned to your booking
- Approved service providers or subcontractors
- Website hosting, email, communications, or technical-support providers
- Accountants, insurers, legal advisers, or professional consultants
- Government authorities, regulators, law-enforcement bodies, or courts when legally required
- A purchaser or successor if the business is reorganised, transferred, merged, or sold
Service providers are expected to use personal information only for the purpose for which it was provided.
We do not sell or rent customers’ personal information to third parties.
9. Marketing Communications
We will not use your personal information for direct marketing unless this is permitted under applicable law and, where required, you have provided consent.
You may ask us to stop sending promotional messages at any time by:
- Using the unsubscribe option included in the message
- Replying with an opt-out request
- Contacting us through the details provided below
Service-related communications, such as booking confirmations or driver updates, are not promotional messages and may still be sent when necessary to complete your service.
10. Photographs and Videos
You may voluntarily send photographs or videos of furniture, appliances, junk, office equipment, or other items so we can assess the required vehicle, labour, and service.
We will not publish customer-provided photographs or videos for advertising, social media, testimonials, or promotional purposes without appropriate permission.
Please ensure that photographs do not unnecessarily show people, personal documents, vehicle registration numbers, building-access codes, or other private information.
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Respond to your enquiry
- Complete your booking
- Maintain customer-service and business records
- Meet accounting, tax, insurance, or legal obligations
- Resolve complaints and disputes
- Prevent fraud and protect our rights
When information is no longer required, we may securely delete, anonymise, or restrict access to it.
12. Data Security
We use reasonable administrative, technical, and organisational measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Misuse or alteration
- Unlawful disclosure
- Destruction or damage
However, no website, internet transmission, email system, or electronic storage method can be guaranteed to be completely secure. Customers should use caution when sending information online.
13. International Data Transfers
Some website, hosting, analytics, communication, or technology providers may process information outside the United Arab Emirates.
Where personal information is transferred internationally, we will take reasonable steps to use service providers and safeguards appropriate to the nature of the information and applicable legal requirements.
14. Your Privacy Rights
Subject to applicable law and any relevant exceptions, you may have the right to:
- Ask whether we process your personal information
- Request access to the information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of information when it is no longer required
- Request restriction or suspension of certain processing
- Object to certain uses of your information
- Withdraw previously provided consent
- Request information about parties with whom your data has been shared
- Request a portable copy of eligible information
- Raise a concern about how your information has been handled
We may need to verify your identity before completing a privacy request. Some information may need to be retained when required by law or necessary to establish, exercise, or defend legal claims.
15. Children’s Privacy
Our website and services are not designed for children. We do not knowingly collect personal information from children without appropriate permission from a parent or legal guardian.
A parent or guardian who believes that a child has provided personal information should contact us so that we can review and, where appropriate, delete it.
16. External Links
Our website may contain links to third-party websites, social-media platforms, maps, or communication services.
We are not responsible for the content, security, or privacy practices of third-party websites. Visiting an external link is subject to that provider’s own terms and privacy policy.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect:
- Changes to our services
- New website features or technologies
- Operational changes
- Changes in legal or regulatory requirements
The revised version will be published on this page with an updated effective date. Continued use of the website after an update means that the revised policy will apply from its stated effective date.
18. Contact Us
For questions, concerns, corrections, deletion requests, or other privacy-related enquiries, contact:
Pickup Service Dubai
Website: pickupservicedubai.com
Email: pickupservicedubai1@gmail.com
Phone: +971 58 903 1272
Location: Dubai, United Arab Emirates